How can I access Leave Manager?

Accent Leave Manager is available online at https://accent.hicom.co.uk/Portal/Live/Web/

It is compatible with Microsoft Edge, Safari, Chrome, and Firefox. Accent cannot be accessed properly using Internet Explorer.

Please also ensure that your device is set to UK time. 

Can you show me how to apply?

Yes! We have created a short video to show you the basics - INSERT EM VIDEO

Alternatively please refer to the HICOM quick guide

I am unable to log in - how do I obtain login credentials?

You can request your login details from the Accent homepage at any time: go to https://accent.hicom.co.uk/Portal/Live/Web/ and click on ‘Forgotten password’ – type in the email address that you have registered with HEE (the address held on the Trainee Information System, TIS) and click Send reset password link. Your login credentials will then be emailed to you from NoReply@hicom.co.uk - you may need to check your junk/spam folder as your email provider may filter the email.

If you do not receive login credentials, email CDreturns.yh@hee.nhs.uk with your first name, surname, GMC/GDC number and preferred email address.  Please put “Trainee Login Request” in the subject.

The system won't let me apply - why?

There are some rules built into Accent. For example, if you are trying to submit a retrospective application (ie an activity that starts on the day you're applying or before), the system will not allow you to do so as retrospective applications are not permitted; this will give you a validation error as "There are no approvers available for this placement, please select different dates or placement".

To apply, you must first be in a post on Accent; your post must have Approvers (e.g Medical Education or TPDs) recorded against it (otherwise the post will show as 'There are no approvers available for this placement, please select different dates or placement.').

If you suspect some of this has not been done, please contact CDreturns.yh@hee.nhs.uk.

My placements are wrong/missing; who do I contact?

Placements are all managed by our Programme Support Team; please contact the team on the appropriate address which can be found on the Specialty Schools page on the Yorkshire Deanery website   

I've had the error "There are no approvers available for this placement, please select different dates or placement".

This can mean one of two things.

Firstly, please check the dates of your leave. As per HEE study leave guidance, all study leave must be applied for in advance of the leave taking place. You will not be able to submit a retrospective leave request and will trigger this error. Please correct the dates of your study leave. If you are attempting to submit a leave request for an activity that has already taken place, please contact your local Medical Education Centre, confirming the following:

  • Your name
  • Your GMC/GDC number (if applicable)
  • The date/s of the leave
  • The activity you are applying for
  • A breakdown of any expenses you wish to claim
  • The venue, course provider, and any other details to be included in your application
  • The reason/s why your request was not submitted prospectively.

If the dates are correct and are not retrospective, this usually means that Leave Approvers are not set up for this post. This may be because it is a new post number (Leave Approvers are attached to post numbers). Please contact CDreturns.yh@hee.nhs.uk who can investigate and set up the approvers as appropriate.

What do the different Leave Types mean?

“Private” leave is for private exam revision, in the run-up to an exam.

“International” leave is for anything being held outside of the UK.

“Exam” leave is for attending exams, and always comes out of your External entitlement.

“Study” leave is for everything else. (Please remember to select Regional Teaching if the course/event forms part of your Curriculum requirements. 

 

How do I apply for an online course?

You can apply for online courses or conferences in the same way as you would for a face-to-face course. When applying for an online course, please ensure that you specify the venue to "Online".

I missed adding expenses/there's an error on my leave request; what should I do? Should I cancel the leave?

Cancelling leave requests should only be done when you are no longer planning to attend the activity you applied for.

Leave requests can no longer be edited once they have been submitted on Leave Manager as they are under review/have been approved by your approvers on the basis of the information you have provided.

If there is something wrong with/missing from your leave request, please contact your MEC with the details you need changing (including the breakdown of expenses, e.g. course fees, public transport, accommodation, mileage), who can amend/add to your leave request as appropriate.

How do I cancel a leave request?

Cancelling leave requests should only be done when you are no longer planning to attend the activity you applied for. If there is something wrong with/missing from your leave request, please contact your MEC who will be able to amend/add to your leave request as appropriate.

In order to cancel a leave request that you have submitted but you will no longer be attending the activity, please follow the below instructions. Please note that cancelled leave requests cannot be reinstated, so be certain that you need to cancel the request:

  1. Login to your Leave Manager account at https://accent.hicom.co.uk/Portal/Live/Web/
  2. Go to My Applications
  3. Click on the leave request that you want to cancel to open it
  4. Scroll to the bottom of the page
  5. Click Cancel application
I have changed my e-mail address who should I tell?

Trainee details are primarily managed by our Programme Support Teams; please contact the team with your updated details. Their contact details can be found on the relevant School pages on the Yorkshire Deanery website   

I have forgotten my login details; how can I access the system?

You can request your login details from the Accent homepage at any time: go to https://accent.hicom.co.uk/Portal/Live/Web/ and click on ‘Forgotten password’ – type in the email address that you have registered with HEE (the address held on the Trainee Information System, TIS) and click Send reset password link. Your login credentials will then be emailed to you from NoReply@hicom.co.uk - you may need to check your junk/spam folder as your email provider may filter the email.

If you do not receive login credentials, email CDreturns.yh@hee.nhs.uk with your first name, surname, GMC/GDC number and preferred email address.  Please put “Trainee Login Request” in the subject.

How will I know if my application is approved by my TPD?

You will receive an automated email and notification on Accent stating your application has been approved or declined. You will be able to monitor the progress of your request at any time on Accent under the My Applications section. Where provided, approvers’ notes are recorded against their decisions – it is important you read these as there may be some important information for you.

My Exception approver (TPD/Head of School) can’t see the leave request

There are two possible reasons for this:

1. TPD/Head of School approval is only required for Exception applications; it's not required for Regional Teaching (i.e. curriculum required activities).
2. If your TPD/Head of School can't see your Exception request, please notify your local Medical Education Centre.

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